Step 1: Attempt direct resolution first Before escalating, send a clear, written message (email or WhatsApp, so there’s a record) to the company explaining the issue, referencing your written quote or contract, and stating what resolution you’re seeking — a refund, compensation for damage, or completion of a delayed delivery. Give a reasonable deadline for … Read more

The mid-move price increase One of the most frequently reported complaints involves a mover quoting a reasonable price, then partway through loading — or upon arrival at the destination for intercity moves — suddenly demanding significantly more money, citing reasons like “more items than expected” or “special handling needed,” often for things never actually discussed … Read more

Full itemized cost breakdown The contract should clearly list what you’re paying for: packing material and labour, loading, transport, unloading, and any known extras like floor charges, long-carrying fees, or insurance. A single lump-sum figure with no breakdown leaves too much room for later disputes about what was actually included. Exact services covered — and … Read more

What a proper invoice should include A legitimate GST invoice from a packers and movers company should show the company’s registered business name and GSTIN, an invoice number and date, a breakdown of services provided (packing, loading, transport, unloading, and any extras), the taxable value, the GST amount charged (typically 18% for most moving and … Read more

Signs a review pattern might be fake or bought A large cluster of five-star reviews posted within a very short time window — say, thirty reviews in a single week after months of near silence — is one of the clearest signs of a coordinated review push rather than organic customer feedback building up naturally … Read more

What’s generally considered normal Most established, legitimate movers ask for a partial advance to confirm a booking — commonly somewhere in the range of 20-40% of the total quote — with the balance paid on completion of the move, either right after unloading (for local moves) or on successful delivery (for intercity moves). This structure … Read more

How the scam usually unfolds It starts with an unusually competitive quote, often noticeably lower than other movers you’ve contacted, given quickly over the phone without much detail about your actual inventory. You book based on this attractive number, sometimes paying a token advance to confirm. On moving day, the crew arrives and begins finding … Read more

Stay calm and don’t pay immediately under pressure The instinct in this situation is panic, and that’s exactly what a dishonest operator is counting on. Before paying anything extra, ask for a clear, written breakdown of why the amount has changed. Take photos or a screenshot of any messages, and note the time, place, and … Read more

Check for GST registration Legitimate moving companies operating at any real scale are typically registered under GST and can provide a GST number on request. You can ask for their GSTIN and cross-check it on the official GST portal, which will show you the registered business name and status. A company that can’t produce a … Read more

1. No physical office or verifiable address Legitimate movers in Indore usually have a registered office or warehouse you can visit or verify. If a company operates only through a phone number and a WhatsApp chat, with no address they’re willing to share or that checks out when you look it up, treat that as … Read more